"Disaster. After confirming the size of the car, and the number of passengers many times, the vehicle that arrived was too small, and one of the passengers had to take a train (£150 for the ticket, 1 hour to the station, 3 hours on the train, another hour to get home). To say we are upset is an UNDERSTATEMENT.
The driver insisted it was our error and that he was being inconvenienced; and in the chaos of complaints and recriminations, not all of the luggage was loaded into the car and my husband had to carry 3 heavy bags (no wheels) on the train.
The car was lovely and clean, it's just a shame that we didn't fit into it, and that the company did nothing to help. Definitely AVOID."